The Credit Usage page in the Admin Hub shows how many credits your organization has, how fast you're using them, and where they go. If you're running low, you can request more from the same page.
Credits are shared across your whole organization. Each export, API call, and enrichment draws from the same pool.
View Credit Usage and remaining balance
Open the Admin Hub.
Under Company Settings, select Credit Usage.
Unused credits expire at the end of the contract period and don't roll over. If the forecast shows you'll finish with credits to spare, talk to your CSM about getting more value from them before then.
See where credits go
The Credit Usage Report section breaks usage down so you can find what's driving it.
Use the filters to set a Time Period, a User, and a Delivery Channel.
Read the Monthly Credit Usage Trend chart. The dashed line shows your monthly average.
Use the tabs below the chart to change the view:
By Channel: Credits by delivery channel, such as exports, the API, and CRM syncs (Salesforce, HubSpot).
By Data Type: Credits by the type of data delivered.
By User: Credits by team member.
To keep a copy, select Download Consumption Report.
Credit notifications
Admins are notified automatically as your organization uses its credits. You'll receive a notification when consumption reaches 75%, 85%, 90% and 100% of your total credits
Use these alerts as a prompt to review usage on this page and request more credits before you run out. At 100%, exports and other credit-based actions stop until more credits are added.
Download a credit usage report
Download the report to share usage with your team or to analyze it in your own tools.
Open Credit Usage in the Admin Hub.
Scroll to the Credit Usage Report section.
(Optional) Set the Time Period, User, and Delivery Channel filters. [Confirm whether the download reflects these filters.]
Select Download Consumption Report.
The file shows credit consumption by channel, date, and user.
Check your balance with the API
You can also check your credit balance programmatically, at any time, with the GET /credits endpoint of the HG API. Use it to monitor your balance from your own systems, for example to alert your team before you run low.
See the Credits endpoint documentation for the request format and response fields.
Request more credits
On the Credit Usage page, click on Request More Credits.
Enter the number of credits needed
Confirm
A notification is sent to your account team.